TCS EXPRESS WORLDWIDE LLC.

Refund, Return, and Cancellation Policy
TCS Express Worldwide LLC – United Arab Emirates

At TCS Express Worldwide LLC, we value our customers and strive to provide reliable courier and logistics services across the UAE and internationally. This policy outlines the circumstances and procedures under which refunds, returns, and cancellations may be considered.

1. Shipment Cancellations

• A shipment may be cancelled before pickup without any charge.
• Once a shipment has been picked up or processed in our system, cancellation is no longer possible, and standard service charges will apply.
• If a shipment has not yet been collected, customers can request cancellation by contacting TCS Customer Support (UAE) through email or phone.

2. Refund Eligibility

Refunds may be claimed in the following cases:

• Duplicate Payment or Overcharging: If a customer has been charged more than once for the same shipment, the excess amount will be refunded after verification.
• Service Failure: If TCS is unable to deliver the shipment due to operational issues directly attributable to TCS, a 100% refund of service charges may be approved.
• Lost or Damaged Shipments: Compensation or refund will be processed according to the Liability Clauses outlined in the TCS Service Agreement Form (Terms & Conditions).

No refund will be claimable in the following cases:

• Incorrect or incomplete address provided by the shipper.
• Consignee unavailability or refusal to accept delivery.
• Delays or disruptions caused by customs, weather, force majeure, or government restrictions.
• Shipments containing prohibited or restricted items as per UAE law or international regulations.

3. Refund Value and Processing

• Refunds for lost or damaged shipments will be limited to the declared value or the maximum liability stated in the TCS Terms & Conditions — whichever is lower.
• Claims must be submitted in writing within 30 days from the date of shipment acceptance.
• Approved refunds will be processed within 15 working days after verification.
• Refunds will be issued to the original payment method (bank transfer, card, or cash, as applicable).

4. Return Shipments

• Return of undelivered shipments will only be made to the original shipper, subject to applicable return charges.
• If the shipper does not claim the returned shipment within 30 days, TCS reserves the right to dispose of or auction the shipment as per UAE law and company policy.
• Return shipments due to consignee refusal, customs issues, or incomplete information will not qualify for refund of original delivery charges.

5. International Shipments

For international deliveries, TCS follows destination country regulations and airline/courier partner policies. Refunds and claims for such shipments will be governed by:

• The Warsaw or Montreal Convention, where applicable.
• The insurance policy, if purchased by the shipper.

6. Force Majeure

TCS shall not be liable for any delay, non-delivery, or damage caused by circumstances beyond its control, including but not limited to:

• Natural disasters (earthquake, flood, storm)
• Acts of war, terrorism, or embargo
• Customs or government actions
• Airline or transport disruptions

In such cases, refunds or compensation will not be applicable.

7. Claim Procedure

1. Submit a written claim to the nearest TCS UAE branch or email the official support team with shipment details (CN/AWB number, date, and nature of claim).
2. Attach supporting documents such as payment proof, invoice, and ID (if required).
3. TCS will review and communicate the decision within 10 working days.
4. Approved refunds or compensations will follow the processing timeline mentioned above.

8. Contact Information

TCS Express Worldwide LLC (UAE)
Customer Service Department
📞 +971-4-285-8556 | +971-600565651
📧 csddxb@tcsuae.com
🌐 www.tcsuae.com

9. Governing Law

This Refunds, Returns, and Cancellations Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.